Website FAQ for mobile dog groomers
14 questions owners ask a mobile dog groomer
Owners booking a van to their door have practical questions a salon never hears: where you'll park, whether you need their electricity and which day you're in their village. Answer each one on your site in a sentence or two, so they can book without messaging you first.
The questions
What customers ask, and what a good answer includes
Answer in a sentence or two, in your own words, with real numbers where you have them.
Where the van goes
- 1
Do you come to my village?
Every town and village on your round named in text, and what to do if theirs isn't listed.
- 2
Which day are you usually in my area?
Your weekly pattern by area, if you have one, or how far ahead people there usually need to book.
- 3
Is there a travel charge?
Where travel is included, where a charge starts and how much it is.
- 4
Can you groom my two dogs in one visit?
Whether you'll do several dogs from one home back to back, and any price for the second dog.
- 5
Do you have a minimum booking for outlying areas?
Any minimum spend or number of dogs for places at the edge of your round.
On the day
- 6
Do you need power or water from my house?
What the van supplies itself and what, if anything, you need from the house, such as an outside socket.
- 7
Where will you park the van?
How much space the van needs, and what happens if there's no parking near the door.
- 8
Do I need to be home during the groom?
Whether someone must hand the dog over and take them back, and whether you groom while owners are at work.
- 9
How long will you be outside my house?
Typical times for a small and a large dog, including setting up and cleaning down.
- 10
Is the van heated in winter and cool in summer?
What the van really has for heating, air conditioning or fans.
The groom itself
- 11
Why choose a mobile groomer over a salon?
What's different for the dog, like no car journey and no waiting room, without saying it suits every dog.
- 12
How much does a mobile groom cost?
Starting prices by size or coat, and whether the call-out is included.
- 13
What do you do with the water and hair afterwards?
How you deal with waste water and clippings, so owners know nothing is left on their drive.
- 14
Can you groom an elderly dog who can't stand for long?
How you adapt for older dogs, like shorter sessions or a lower table, with health worries left to the owner's vet.
Examples
What a good answer looks like
Written for a made-up business. Use the length and the directness, not the facts.
Do you need power or water from my house?
No. The van carries its own fresh water, a water heater and a generator, so we don't need anything from the house. We only need a parking space within about 20 metres of your front door.
Is there a travel charge?
Travel is free within 8 miles of Godalming. From 8 to 15 miles it's £5 a visit, and further out we group bookings on a set day each fortnight.
Do I need to be home during the groom?
Someone needs to hand your dog over and be in when we bring them back, usually about 90 minutes later. In between, you can get on with your day.
FAQ
Putting answers on your site
Google stopped showing FAQ dropdowns in its results in 2026, so the win is the answers themselves: written on your pages, where people and AI assistants read them.
Type to search these questions, or ask anything about getting found on Google and AI.
Should the van's round go on the homepage or on an areas page?
Both: a one-line summary on the homepage, like “we groom across south-west Surrey”, and the full list of towns and villages on an areas page linked from it. Keep the list in step with your Google Business Profile.
Our van runs a generator. Should the site say so?
Yes, briefly. Owners who work from home, and their neighbours, like to know, and a line on how long it runs and how you keep the noise down answers the question before anyone complains.
Some villages are booked weeks ahead. Should we say which?
Yes. A line such as “Cranleigh usually books about three weeks ahead” helps owners plan and stops them giving up after one try. Change it when the wait changes.
More for mobile dog groomers
Be the first name owners find.
Run the free check, then press Optimize. Then back to the dogs.