Website FAQ for dog behaviourists
14 questions to answer on your behaviour practice's website
Owners who contact a behaviourist are often worried, and unsure whether they need you or a trainer. Answer these on your site calmly and without promises, so they, and the vets who refer them, know how working with you begins.
The questions
What customers ask, and what a good answer includes
Answer in a sentence or two, in your own words, with real numbers where you have them.
Choosing a behaviourist
- 1
Do I need a behaviourist or a dog trainer?
What you do that a training class doesn't, in a few lines, without criticising trainers.
- 2
Do I need a referral from my vet?
Whether you ask for a referral or vet check first, how it works and whether owners can contact you directly.
- 3
Which register are you on, and how can I check it?
Your registrations named in full, with a link to the public register.
- 4
Do you take cases where a dog has bitten someone?
Whether you take bite cases, what you ask owners to do before the consultation, and when you'd ask for a vet check.
- 5
Do you see cats as well as dogs?
Which animals you work with, and who you'd suggest for the ones you don't.
The first consultation
- 6
What happens at the first consultation?
Where it happens, how long it is, what you'll ask about and what owners get afterwards.
- 7
Can we have the consultation by video call?
Whether you offer video consults, the cases they suit and how they differ from a home visit.
- 8
Should the whole family be there?
Who you'd like at the consultation, and whether the dog needs to be in the room throughout.
- 9
What should I prepare beforehand?
The forms, history or short videos you'd like to see before you meet.
- 10
Will I get a written plan?
What the plan includes, how soon it arrives and how it's sent.
Fees and follow-up
- 11
How much is a behaviour consultation?
The fee for a first consultation and what it includes, plus the price of follow-up sessions.
- 12
Can I claim the consultation on my pet insurance?
The paperwork you can provide, like invoices or the referral, and that owners check their own cover with their insurer.
- 13
How long will it take to see a change?
How you review progress together, without giving a timescale or promising a result.
- 14
What support do I get after the first visit?
How long follow-up support lasts, by email, phone or further sessions, and what it costs.
Examples
What a good answer looks like
Written for a made-up business. Use the length and the directness, not the facts.
Do I need a referral from my vet?
Yes. We ask your vet to see your dog and fill in our referral form first, so anything medical has been looked at before we start. Download the form from this page and ask your vet to email it to us.
What happens at the first consultation?
We spend up to three hours with you and your dog at home, going through your dog's history and the situations that worry you. Within a week you'll have a written plan, followed by six weeks of email support.
How long will it take to see a change?
We can't promise a timescale, because every dog and every home is different. What we can say is that we'll review the plan with you at two weeks and at six weeks, and adjust it as we go.
FAQ
Putting answers on your site
Google stopped showing FAQ dropdowns in its results in 2026, so the win is the answers themselves: written on your pages, where people and AI assistants read them.
Type to search these questions, or ask anything about getting found on Google and AI.
Should vets and owners have separate pages?
Yes, if vets refer to you. Owners want to know what a consultation is like; vets want the referral form, what you send back and how soon you can see a case. One page trying to do both serves neither well.
How do we talk about bite cases without scaring people off?
Plainly and calmly. If you take them, say so, what you'll ask of owners to keep everyone safe, and that you'll work alongside their vet. Owners in that situation are looking for exactly that kind of straight answer.
Can we list the problems we help with?
Yes, as the situations owners describe, like a dog who can't be left alone or barks at visitors. Avoid diagnostic labels and words like “cure”: the list says what you work on, not what will change.
More for dog behaviourists
- SEO and AI search for dog behaviouristsExplain how behaviour work differs from training, how vets and owners refer to you and what a consultation includes, with no promised outcomes.Read
- Schema markup for dog behaviouristsWhich schema.org type to use, the properties that matter and a JSON-LD example to copy.Read
Be the first name owners find.
Run the free check, then press Optimize. Then back to the dogs.