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Website FAQ for boarding & kennels

17 questions to answer before owners book your kennels

Owners leaving their dog for a week research boarding carefully, often months before a summer holiday. Answer these on your site, plainly and with your real rules, and they can decide without a phone call.

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The questions

What customers ask, and what a good answer includes

Answer in a sentence or two, in your own words, with real numbers where you have them.

Before booking

  1. 1

    What vaccinations does my dog need to board?

    The vaccinations you ask for, how recent they must be and the proof you accept, exactly as your policy sets them.

  2. 2

    Does my dog need the kennel cough vaccine?

    Your own rule on kennel cough, stated plainly, with owners pointed to their vet about whether it suits their dog.

  3. 3

    Can I look round the kennels before booking?

    When owners can visit, whether to book a viewing, and what they'll see.

  4. 4

    Is there a minimum stay over bank holidays?

    Any minimum number of nights at busy times, and how you count them.

  5. 5

    Are you licensed by the council?

    Your licence details and star rating written as text, exactly as they appear on your current licence.

Where dogs stay

  1. 6

    Are the kennels heated?

    What each kennel has: heating, bedding, an indoor and outdoor area, and its size if you publish it.

  2. 7

    Can my two dogs share a kennel?

    Your rule for dogs from one household sharing, how big the shared kennels are, and what two dogs cost together.

  3. 8

    How often will my dog be walked or let out?

    A typical day: how many times dogs go out, for how long, and whether they're walked or use a paddock.

  4. 9

    Do you offer home boarding as well as kennels?

    Which you offer and, for home boarding, how many dogs stay at once and whether there are other pets in the house.

Food, routine and belongings

  1. 10

    Can I bring my dog's own food?

    Whether owners can bring food, what you feed otherwise, and any charge.

  2. 11

    Can my dog bring their own bed and toys?

    What belongings dogs can bring and how you label them so they go home with the right dog.

  3. 12

    Will you give my dog's medication?

    Whether you give medication prescribed by the owner's vet, how it should be packed and labelled, and any charge.

  4. 13

    Can I ring to see how my dog is getting on?

    Whether owners can call or message, the best times, and whether you send photos.

Drop-off, collection and busy dates

  1. 14

    What are your drop-off and collection times?

    Your set times for arrivals and departures, including the days you're closed to collections.

  2. 15

    How far ahead should I book for the summer holidays?

    How early school holidays and Christmas fill up, and whether you keep a waiting list.

  3. 16

    Do you charge by the night or by the day?

    How you count a stay, and what a dog arriving in the morning and leaving in the evening is charged.

  4. 17

    What happens if my dog needs a vet during their stay?

    The practice you use, or whether you'll go to the owner's vet, how you'll contact the owner and how bills are paid.

Examples

What a good answer looks like

Written for a made-up business. Use the length and the directness, not the facts.

  • What vaccinations does my dog need to board?

    We ask for your dog's annual booster, given at least 14 days before arrival, and a kennel cough vaccine within the last 12 months. Please bring the vaccination card on the day, as we can't board a dog without it.

  • Can my two dogs share a kennel?

    Yes, dogs who live together can share one of our family kennels, which measure 3 metres by 2 with a run outside. Sharing costs £36 a night for the pair, against £22 each in single kennels.

  • What are your drop-off and collection times?

    Drop-off and collection are 8–11am and 3–5pm, Monday to Saturday. We're closed to visitors on Sundays and bank holidays, so plan to collect on the Saturday or the next working day.

FAQ

Putting answers on your site

Google stopped showing FAQ dropdowns in its results in 2026, so the win is the answers themselves: written on your pages, where people and AI assistants read them.

Type to search these questions, or ask anything about getting found on Google and AI.

Should our licence go in the footer or on a page of its own?

Both work: a line in the footer with the licence number and the issuing council, and a fuller note on your About or “Before you book” page. Update both after every inspection.

We're closed for collections on Sundays. Should we explain why?

A short reason helps, like giving the dogs and staff a quieter day. Owners searching for a Sunday collection find the answer straight away, instead of booking and then finding out.

Should we write about dogs who struggle in kennels?

Yes, honestly: what you do for dogs who find kennels hard, like a quieter block or extra time with staff, and when you'd suggest home boarding or a sitter instead. Saying you aren't right for every dog makes the rest of the page easier to believe.

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