Website FAQ for pet sitters
16 questions to answer on your pet-sitting website
People booking a sitter are going away and leaving you their pets and their house, so their questions cover both. Answer them on your site, a sentence or two each, before they have to ask on the phone.
The questions
What customers ask, and what a good answer includes
Answer in a sentence or two, in your own words, with real numbers where you have them.
Visits and stays
- 1
How long is a drop-in visit?
The length of each visit, what you do in it, and how many visits a day you'd suggest for cats and for dogs.
- 2
Will you stay overnight in my house?
Whether you do overnight or live-in house sits, the hours you're there, and how long a dog would be on their own.
- 3
Do you look after rabbits and guinea pigs?
Every kind of pet you care for, and any you don't, written plainly.
- 4
Can you visit my cat twice a day?
How many visits a day you can fit in, the usual times and the price for each.
- 5
Can you give my cat her tablets?
Whether you give medication prescribed by the owner's vet, the kinds you're comfortable with, and how you note each dose.
Your home while you're away
- 6
Will you bring the post in and water the plants?
The house jobs you do as standard, like post, plants, bins and curtains, and any you charge for.
- 7
How do you look after my keys and alarm code?
How keys and codes are stored and labelled, and how they come back to the owner.
- 8
How will I know you've visited?
How you send updates, such as a picture and a short message after each visit, and through which app.
- 9
Who covers if you're ill?
Your back-up plan: the named sitter who steps in, and that they hold the same insurance and checks.
Booking
- 10
How far ahead should I book for Christmas?
How early the busiest dates go, and whether you keep a waiting list.
- 11
Do we meet before I go away?
What happens at a meet-and-greet, how long before the trip it should be, and what you write down.
- 12
What if I need to cancel my holiday booking?
Your cancellation terms by notice period, and whether a deposit is kept.
- 13
Are you insured to look after my pets and my home?
The insurer and cover you hold, including for lost keys if you have it, and any background check, written out in full.
If something goes wrong
- 14
What happens if my pet needs a vet while I'm away?
The consent form you take, whether you'd ring the owner before going to their practice, and who pays the bill.
- 15
What if my cat hides every time you visit?
What you do when a shy cat stays out of sight, like checking food and litter, and when you'd let the owner know.
- 16
What if my flight home is delayed?
Whether you can add visits at short notice and how they're charged.
Examples
What a good answer looks like
Written for a made-up business. Use the length and the directness, not the facts.
How long is a drop-in visit?
Each drop-in is 30 minutes: fresh food and water, litter or garden clean-up, play, and a photo sent to you. We suggest at least one visit a day for cats and two for dogs, and you choose what suits your pets.
Will you bring the post in and water the plants?
Yes, at no extra cost: post, plants, opening and closing the curtains, and putting the bins out on collection day. We'll leave a lamp on in the evenings too, if you'd like.
What happens if my pet needs a vet while I'm away?
We take your vet's details and a signed consent form at the meet-and-greet. If we think your pet needs to be seen, we call you first, then take them to your own practice, and you settle the bill with the vet.
FAQ
Putting answers on your site
Google stopped showing FAQ dropdowns in its results in 2026, so the win is the answers themselves: written on your pages, where people and AI assistants read them.
Type to search these questions, or ask anything about getting found on Google and AI.
Should we show which dates we're already booked?
Not the dates themselves: they tell strangers which homes will be empty. Say instead which periods usually fill up and how far ahead to get in touch, and link to your booking form.
Do cat sitting and dog sitting need a page each?
If you do plenty of both, yes. Cat owners and dog owners search for different things, like “cat sitter twice a day” or “dog sitter overnight”, and a page each lets you answer both properly.
How much should we say about giving medication?
Enough for owners to judge: the kinds you're happy to give, like tablets, liquids or injections, and that you follow the instructions from the owner's vet. The site never suggests what a pet should take.
More for pet sitters
- SEO and AI search for pet sitters and cat sittersExplain drop-ins, house sits and cat visits, the areas you cover and how you look after keys and homes, so owners going away find you.Read
- Schema markup for pet sittersWhich schema.org type to use, the properties that matter and a JSON-LD example to copy.Read
Be the first name owners find.
Run the free check, then press Optimize. Then back to the dogs.